Student Complaint/Grievance Procedure

Massachusetts School of Barbering has an established procedure for addressing student complaints. A copy of the Commission's Complaint Form is available at the school and may be obtained by contacting Alan Conragan, the school's Director.

Students may at any time during school hours approach a member of the instructional or management staff (listed below*) with his/her concerns or complaints. All concerns and complaints must be submitted in writing and signed by the student. Anonymously signed complaints will not be accepted.

*Management:	Alan P. Conragan,,	Director
	Edward "Chuck" Russian,	Co-Director

The school would appreciate the opportunity to adequately address the students concerns before the student contacts any of the agencies listed below.

If the student feels that the school has not addressed a concern or complaint adequately, they may consider contacting in the following sequence, the agencies listed below verbally or in writing.

Please direct all inquiries to:

Mass. Board of Registration of Barbers
1000 Washington Street
Boston, MA 02118
Tel: 617-727-9970

Schools accredited by the Accrediting Commission of Career Schools and Colleges of Technology must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints considered by the Commission must be in written form, with permission from the complainant(s) for the Commission to forward a copy of the complaint to the school for a response. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission.

Please direct all inquiries to:

Accrediting Commission of Career Schools/Colleges of Technology 2101 Wilson Boulevard. / Suite 302 Arlington, Virginia. 22201 Tel:1-703-247-4212

or

U.S. Dept of Education Tel: 1-800-647-8733

A copy of the Commission's Complaint Form is available at the school and may be obtained by contacting Alan P. Conragan / Director